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If it doesn't click
Your cat isn't interested
Give it a few days: catnip in the folds, the bell ball rolled while your cat watches, the toy placed where your cat already plays. If it still doesn't click, the store's return window applies — start the return from your order.
Something arrived damaged
Photograph the toy and contact the seller from your order page; replacements and refunds are handled there.
Worn cardboard
Scratching wears cardboard by design. Flip the reversible curl to use the other side before it is time for a new one.